How fast will I get my order?

• Normal Delivery: 3-5 business days, with a 36-hour processing time (weekdays only). This is the most economical option and covers all areas in Malaysia.
• Next-Day Delivery: For orders within West Malaysia placed before 1 PM on weekdays, your package will arrive the next business day (excluding weekends and holidays). Orders after 1 PM will ship the next business day and arrive the following day. 
• Same-Day Delivery (Klang Valley only):  Orders placed before 5 PM on weekdays will be delivered the same day. This service is unavailable on weekends and holidays.

What if I miss the cut-off time?
Don't worry! Your order will simply be processed the next business day following the cut-off you missed.

Example:

• Order on Friday before 1 PM: Receive on Saturday (if within Klang Valley for Same-Day Delivery) or Monday (for Standard or Next-Day Delivery).
• Order on Friday after 1 PM: Receive on Tuesday (Standard or Next-Day Delivery).
• Order on Saturday or Sunday: Receive on Tuesday (Standard or Next-Day Delivery).

What about pre-ordered items?
Pre-ordered items may take 10-15 business days to arrive, potentially longer for rural areas outside Malaysia. Your entire order will ship together once the pre-ordered item is back in stock.

Returns and Exchanges
We offer hassle-free returns and exchanges within 30 days of receiving your order. Items must be unused, unworn, and in their original packaging to be eligible.

How do I return or exchange an item?
Simply email us at hello@lsbjewels.com or use our live chat to initiate the return/exchange process. Our friendly customer service team will be happy to assist you.

How long will it take to process my return/exchange?
Once we receive your returned item and inspect it, we'll send you a confirmation email. You can expect your refund or exchange to be processed within 3-5 business days.

For more details, please visit our Shipping & Returns policy page.